Privacy Policy

General Introduction

Protection of your privacy is matter of great importance to Alpaks. We respect you and your Personal Information as our most important assets. We store and process your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by reasonable technological security procedures in accordance with Information Technology Act 2000 and Rules there under. If you do not want your Information being utilized or transferred in this way, please do not use features or services on this Website. Alpaks understands the confidence you put in us. We use the highest standards for safe and secure transactions and for the privacy of customer information. Please read the following paragraphs to learn about our information gathering and dissemination practices.

This privacy policy is a legally binding document between you and Alpaks in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This privacy policy does not require any physical, digital or electronic signature.

By visiting Alpaks website you agree with the terms and conditions of this privacy policy. If you do not agree with our terms and conditions, then please do not use or access this Website. This Privacy Policy shall be read together with the respective ‘Terms of Use’ or other ‘Terms and Conditions’ of the respective Alpaks entity and its respective Website or nature of business of the Website. Please Note that we can make changes to our privacy policy at our sole discretion. To stay up to date with any changes in our Terms and Conditions, please review this policy from time to time.

Collection, Storage and Use of Information

The Information and data provided by you to Alpaks or collected from you by Alpaks may consist of "Personal Identifiable Information" and "Non-Personal Information".

Personally Identifiable Information

We collect and store your personal information while you are browsing Alpaks website. The primary purpose of doing so is to provide a customized and efficient customer interaction along with a convenient and safe experience. This information is used for internal research on our users' demographics, behavior, and interests to better understand and serve our users. It is compiled and analyzed on an aggregated basis.

This personal information collected in this regard shall include, but not limited to: Your address Your gender Your date of birth Your telephone number Your e-mail address or other contact information Information regarding your transactions on the Website, including sales or purchase history Your financial information such as bank account information/ credit card/debit card or other payment instrument details Internet Protocol address

Any other items of "sensitive personal data or information" as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000

  • Identification code of your communication device which you use to access the Website or otherwise communicate with Alpaks.

  • Any other Information that you provide during your registration process, if any, on the Website

    • Such Personal Information may be collected in the following ways

  • Registering as a user on the Website
  • Availing certain services offered on the Website viz. online purchase, participating in any online survey or contest, communicating with Alpaks customer service by phone, email or otherwise or posting user reviews and feedbacks.

    • Personal Information

    We may receive Personal information about you from third parties, such as social media services, and/or other business partners. If you access Website through a social media service or connect a service on Website to a social media service, the information we collect may include your user name, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service.

    Non-Personal Information (demographic/profile data)

    In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about activities of our users on our Website. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information like PIN-Code, ZIP-Code, Age, or Income Level.

    We may use this data for tailoring your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences. Such information may be stored in the server logs.

    Such Non-Personal Information may also include

  • Your geographic location
  • Details of your telecom service provider or internet service provider
  • The type of Browser (like Internet Explorer, Firefox, Opera, Google Chrome etc.)
  • The operating system of your computer system, device and the Website you last visited before visiting the Alpaks Website.
  • The duration of your stay on the Website
  • Date and time of your access.

    • Cookies

    A "cookie" is a piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies help to remember certain information regarding the users. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information. Non-Personal Information is collected through various ways such through the use of cookies. Alpaks may store temporary or permanent "cookies" on your computer. You can erase or choose to block these cookies from your computer. You can configure the internet browser on your computer to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.

    Sharing of Personally Identifiable Information

    Here is how and with whom we may share your Personal Information.

  • Links to Third-Party Websites Our Website may have links to other websites and/or third-party advertisements that may collect personally identifiable information about you. Alpaks is not responsible for the privacy practices or the content of those linked websites.
  • Sharing and Disclosure of your Information We may disclose personal information to third parties that may be required for us to provide you access to our Services, to facilitate our marketing and advertising activities, to comply with our legal obligations, to enforce our User Agreement, or to prevent, mitigate, detect, and investigate fraudulent activities. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
  • We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith & belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
  • We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity or the new combined entity will be required to follow this privacy policy with respect to your personal information.

    • Security & Retention

    The security of your Personal Information is important to us. Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. For this purpose, Alpaks adopts frequent reviews of the data collection, storage and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Alpaks stores Your Personal Information.

    Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Provided that your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and you hereby waive and release all Alpaks entities from any claim of damages under contract or under tort. You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained for indefinite time.

    Your Consent

    You consent to the collection and use of the information you disclose on the Website by using the Website and/or by providing your information, which would always be done in accordance with this Privacy Policy (including but not limited to your consent for sharing your information as per this privacy policy). You have an opportunity to opt-out of receiving non-essential (promotional and marketing-related) communications from us and/or on behalf of our partners, after setting up an account. If you want to remove your contact information from all Alpaks.com.

    Business/Assets Sale or Transfers

    Alpaks may sell, transfer or otherwise share some or all of its assets, including your Information in connection with a merger, reorganization, acquisition, or sale of assets or business or in the event of bankruptcy. Even if such a transfer or sale occurs, Alpaks will ensure that your information is used by the transferee in a manner that is consistent with this Privacy Policy. Any third party, to which Alpaks transfers or sells as aforesaid assets or business, will have the right to continue to use the Information that you provide to us or collected by us immediately prior to such transfer or sale.

    You shall also be obliged to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.

    Grievance Officer

    If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of your Personal Information under this Privacy Policy or any Terms of Use, Term of Sale and other Terms and Conditions or Polices of any Alpaks entity, please contact the Grievance Officer whose details are provided in Contact Us.

    Acknowledgements

    The Trademarks, Logos and Service Marks displayed on the Website ("Marks") are the property of Alpaks or their Vendors or respective Third Parties. You are not permitted to use the “Marks” without the prior consent of Alpaks, the vendor or the third party that may own the “Marks”.

    Questions

    If you have any question regarding this document, please contact us at info@alpaks.com

    Shipping Policy

    Alpaks can decide on any delivery model from the various choices available for the delivery of the purchased products. Any loss, damage of the purchased products during transit will not be shifted to the Buyer. Alpaks ensures that the ordered products are delivered as per the product specifications and descriptions provided by the manufacturers/Vendors as listed on the Website.

    When placing an order, the Buyer must provide the correct shipping address and exact PIN code before making the final payment. Alpaks would not be responsible for non/delayed delivery of the product if the Pin code is not correct. If the Buyer’s provided address is not serviceable by Alpaks or the logistic service provider or the address is not in an area which is covered under the order confirmation form, then the Buyer needs to input an alternate shipping address which is serviceable by Alpaks or the logistic service provider.

    Please note that the delivery time provided for the purchased product is just an estimation of the dispatch time and is not guaranteed and should not be relied on as such. Time should not be taken as the essence of the bi-partite contract between the Alpaks and the Buyer for the product ordered through the Website. However, this should be understood that the products will not be delivered unless the Buyer makes the required payment for the purchased product(s).

    Buyer is bound to take delivery of the purchased products that are free of any fault or damage. If the Buyer refuses or neglects to accept the delivery of the purchased products, the Buyer may be liable to Alpaks for such non-acceptance on account of any fee or loss or any other charges. Buyer further acknowledges that such loss and damages to Alpaks are not indirect or consequential.

    The title and other interest and rights in the products shall directly pass on to the Buyer from Alpaks immediately after the full payment of price and delivery of such products. The Buyer is deemed to have accepted the product upon delivery and all the risk of loss shall be liable to the Buyer upon delivery of the purchased product.

    Buyer is liable to inform Alpaks if he does not receive the product within 7-10 days of placing the order. The order will be deemed as delivered otherwise.

    Return Policy

    48-HOURS RETURN POLICY

    alpaks.com has an option of returning the Product within 48 hours of its receipt. We would consider the following points before accepting the product back

    Used Product

    A product cannot be returned once it has been used, worn out or torn/damaged. Please ensure that the product is in original condition and unused. You need to return the product with all the price tags, original packing, labels and invoice.

    Suspected Damage

    At times, the outer packaging may appear to be damaged, but the actual product will be just fine in most of such cases. Get in touch with our customer care at +91 - 9348001848

    (Monday to saturday: 9am to 6pm) within 24 hours of delivery of the product, in case the product arrives damaged.

    Defective Product

    In case, you get a defective or damaged product from our side, we will return or replace it and bear the shipping cost also. Please pursue the following process for returning an item purchased from alpaks

  • Call us at Toll Free No.+91-9348001848 and provide your Order details with your Order-ID number.
  • Our customer care executive will confirm about your return request ASAP.
  • The customer care executive will inform you about the product returning process.

    • Cancellation

    You can cancel your Order before it has been shipped from our warehouse. This does not include items purchased on special/promotional sale.

  • To refund your amount Alpaks.com issues a Cash voucher (Store Credit) or a different item in exchange, as per your request.
  • It is advised that the Product to be returned should be adequately packed so that there is no further damage to product during transit.
  • Replacement of a product would be subject to availability of that particular product.
  • Once eligibility is verified by Alpaks, please pack the item(s) securely and ship to address provided by the customer care executive to you.

    • Delivery Process

    Our products include Toys & Games for all age groups and it may take an overall time of 1-2 weeks to get delivered depending upon your location and availability of the product at that moment. In some cases, the delivery process can take extra time and you may need to pay some special delivery charges which will be notified in advance.

    Shipping Charges

    In case the product delivered to you is undamaged and still you wish to return it or you refuse to accept the delivery of the Ordered Product, then the Shipping Charges charged for the Order, if any, would not be refundable.

    Discounted/Non-Returnable Products

    Products purchased under Special/Promotional/Seasonal Sales or sold under heavy discount options and/or freebies, if any, are not eligible for returns. Note: Items such as Party Materials, Gift Cards, Gift Vouchers, Free Gift Items, Gift Wraps, Freebies and Batteries without explicit Warranties specified by Manufactures etc. etc. are also not returnable. Likewise all Branded Products are non-returnable and non-exchangeable.

    Refund Policy

    Product Return

    We thank you for shopping at Alpaks.com. We will ensure that your shopping experience is a satisfactory one. While we work hard to ensure that you get the best quality products every single time you shop at Alpaks, still there may be some unfortunate times when you get the damaged or defective item which you may wish to return or replace. Incase the return is accepted by Alpaks, the refund will be made through the cash voucher (Store Credit).

    Refund, if any, shall be made to the same Issuing Bank/card from which the Transaction Price was received.

    Refunds for Cash-On-Delivery transactions (whenever made available) will be made via a demand draft in favor of the Buyer (as per the details provided by the Buyer at the time of registration).

    For electronics payments, refund shall be made using RTGS/NEFT or any other electronic funds transfer system approved by Reserve Bank India (RBI).

    Refund shall be conditional and shall be with recourse available to Alpaks in case of any misuse by the Buyer.

    Refund shall be subject to Buyer complying with Policies.

    Free Replacement

    In case you have received a damaged or defective product, you need to inform us within 48 hours for a replacement request. You need not pay the extra cost incurred in this process. However, it is subject to the availability of the stock. In case we are not able to replace your product within stipulated time, you will receive a full transaction amout from our side in the form of a store Credit. For any further clarifications, you may always contact our customer care.

    Order Cancellation Charges

    You cannot decline an order after it has been shipped. You will be liable for all the costs involved in both dispatch and return shipping if you fail to inform our customer care about the cancellation of your Order before Shipping of the Product or you refuse to accept the delivery of the product.